"It appears that the CNAME for the account is not showing up over the web. You will want to be sure you have a CNAME created with your hosting service that matches what is needed in these instructions:

http://support.launchrock.co/knowledgebase/articles/137597-cname-general-instructions-for-creating-your-cnam

If you've already done this, please include a screenshot of your DNS setup with your host. This can help in identifying anything needing to be removed.

Please let me know.

Thank you,

"